eHarmony FAQ

Last Updated: March 2017


We know that as a new user to eHarmony you probably have some question. Please find the most common ones answered below, if you need more help, drop us an email and we'll do our best to help.

I have forgotten my password, how can I reset it?

How do I communicate with my matches?

What are the membership options?

How do I edit my profile?

How do I change my profile name?

What does “Incognito OFF” and “Incognito ON” mean?

What does the yellow or green dot next to my matches name mean?

How does eHarmony match people?

What is the relationship questionnaire?

How do I block a match?

Can I get an eHarmony Free Trial?

How can I contact eHarmony UK?

Why is eHarmony so successful?

How many members does eHarmony.co.uk have?

Can I retake the eharmony questionnaire?

What is Guided Communication? 

My match has move on?

How do I delete my eHarmony profile? 

What is eHarmony Success rate?

What is an eHarmony 'What If'?

Are eHarmony Profiles public? 

Is eHarmony a christian company and do they approve of gay relationships?