Last Updated: November 2018
We know that as a new user to eHarmony you probably have some question. Please find the most common ones answered below, if you need more help, drop us an email and we'll do our best to help.
I have forgotten my password, how can I reset it?
Click here and follow the instructions to create a new password.If you need more help, please contact eHarmony via the Live Chat feature that’s available from Monday through Friday, 8am to 9pm, Pacific Time.
How do I communicate with my matches?
There are two ways that you can communicate with your matches, the first is by writing them a message, and the second is by sending your matches a question.
Writing a message – Please note that you need to have a subscription account if you wish to write one of your matches a message. Messages can be as long or as short as you wish, and you are free to write what you like. Please note that if you wish to send your matches your contact information, you should do so with your safety in mind. Make sure you trust the person you’re messaging and never give out your address or bank account details. Please read our safety tips before you go ahead and send your message.
Sending a question – Every member of eHarmony can send a question to their matches as a part of Guided Communication; you don’t have to be a subscriber to use this feature but to see their account you will. With a list of more than 50 multiple choice questions, you can learn a few important things about your matches.If your match is a subscriber, he or she can send you a written response, but you will only be able to read it if you are a subscriber too.
What are the membership options?
Membership options include 1 month, 3 month, 6 month, or yearly subscriptions. Prices will vary on a number of different circumstances, but monthly costs will be cheaper by subscribing to the longer price plans. Subscribers have the benefit of view photographs of their matches and messaging them too. For the latest prices, please read our eHarmony costs page.
What does “Incognito OFF” and “Incognito ON” mean?
Incognito OFF (Orange) means you are not browsing for matches anonymously, and they will see that you have looked at their profile.
Incognito ON (Green) means you are browsing for matches anonymously, and they will not know you have looked at their profile.
If you decide to view a profile, and you switch from “Incognito OFF” to “Incognito ON,” your match will know you have viewed their profile. If you wish to remain anonymous at all times, simply select “Incognito ON.”
What does the yellow or green dot next to my matches name mean?
How does eHarmony match people?
eHarmony matches people by using 29 Dimensions of Compatibility, a unique system which can help to match like-minded people and result in more successful relationships. The system that they use identifies similar passions, conflict resolution techniques, and other traits that members use throughout their daily lives.
Research from eHarmony have shown that matching by using these features is most compatible to creating longer lasting, healthy relationships.
What is the relationship questionnaire?
The relationship questionnaire has been created to help new members describe what they are looking for in a relationship. Taking approximately 30-40 minutes to complete, the questionnaire also asks about your life, where you live, how old you are, and what age you would like your matches to be. The questionnaire does not have to be completed, but doing so will give you better matches, and show others that you’re serious about finding that special someone. Once completed, you will receive matches that will consist of people which eHarmony think are the most compatible for you.
You do not have to complete the questionnaire in one sitting, you can save your progress, and come back later, which is handy.
To get a taste of the questionnaire, we have added a video to our eHarmony review page and also created a blog that lists all the questions asked during sign up.
How do I block a match?
If you would like to block a match and receive no communication from them, you will need to:
1. Find the match you wish to block
2. Select the ‘x’ that can be found next to the word “Hide.”
You also have the option of blocking someone via their profile by simply moving the mouse over the set of three dots to the upper right of their profile.
You will be given the option to block or hide their profile. If you block someone, you will no longer be able to communicate with them. If you have not communicated with someone, but you wish to block them, you must hide their profile first. Once you have hidden the profile, click on “Matches,” and select “Hidden Matches.” Now click the ‘x’ that can be found next to “Block.”
Why is eHarmony so successful?
There are numerous reasons for this, I've noted some below:
The Paradox of choice - basically too many choices for anyone isn't good, it takes you too long and clouds your judgement. eHarmony get over this by distilling and presenting to you only the matches they deem the very best.
LONG questionnaire - once you have dedicated that amount of time to something you feel a need to make it work, so you will put more effort in.
Also, the whole premise of the questionnaire is to get to know you ore, by using more questions they can match you better.
They market themselves as a long term relationship site, so they get members of the same mind frame and so its more successful for everyone. If you have ever gone shopping when you are hungry, you will get the point.
Can I retake the eharmony questionnaire?
Yes, but you will need to talk to eHarmony about it. Use this link
What is Guided Communication?
Guided communication is a way to help you make the first move and communicate with someone.
3 step process
1. 5 pre defined questions you both need to answer
2. You tel each other of any 100% make or break things in a partner
3. 3 open ended questions
4. Email each other what you want! (you will need a paid membership for this)
My match has move on?
You better move on too. They have deleted their account or blocked you, sorry!
How do I delete my eHarmony profile?
Email them at email@example.com to 100% wipe you name off their list completely.
Alternatively, go into settings, and under billing you should see 'delete my account' This will be the next best thing.
What is eHarmony Success rate?
Whilst there is no number on the exact % they do say there are ranked numero uno for their marriages with their divorce rate stated as low as 3% in some studies.
What is an eHarmony 'What If'?
The What If feature just shows you matches that are slightly out of your criteria that you set when joining the site but those who eHarmony think could make a great match. I have been o dates found through these and some have worked out lovely.
Are eHarmony Profiles public?
Is eHarmony a christian company and do they approve of gay relationships?
The original owner is a strict christian and because of how they created their algorithm they weren't 100% in favour of letting in gay couples. They have since been told they need to and so all gay couples are required to sign up to Compatible Partners. We are told there is a separate matching system for that service, but we haven't reviewed it as of yet. If anyone is interested, we'd love to hear from you.